Frequently Asked Questions
Q: What types of storage units do you offer?
A: At all three U-Stor-It locations in Albuquerque (Cutler, Baylor, and Indian School), we offer a variety of storage options, including drive-up access units, ground-floor storage, and secure interior units. Whether you need extra space for personal items, business inventory, or seasonal equipment, we have a unit that fits your needs.
Q: Are your facilities secure?
A: Yes, security is a top priority at U-Stor-It. Our facilities are fenced and gated with 24/7 security cameras to ensure your belongings are safe. Additionally, each location has a resident manager on-site to monitor activity and assist with any needs you may have.
Q: How can I pay for my storage unit?
A: We make it easy to manage your payments with online bill pay at all U-Stor-It locations. You can pay your bill anytime, anywhere, ensuring that your storage needs are always up to date.
Q: Do you offer any discounts?
A: While we don’t currently have ongoing discounts, we pride ourselves on offering competitive pricing and excellent customer service to ensure you get the best value for your storage needs. Be sure to ask our managers about any current promotions.
Q: Can I access my storage unit 24/7?
A: Access hours for all U-Stor-It locations are on weekdays from: 8:00 am - 6:00 pm, and Saturday: 8:00 am- 5:00 pm. While you can’t access the facility outside of these hours, our secure system ensures that your belongings are safe when you're not around.
Q: How do I reserve a unit?
A: Reserving a unit is easy! Simply contact the facility location that’s most convenient for you by phone or email, or visit the location in person. Our friendly staff will help you select the right unit and get you set up quickly.
Q: Do I need a lock for my unit?
A: Yes, tenants are required to provide their own lock. We recommend a high-quality lock for added security. You can also purchase a lock at the facility if needed.